Cloud Contact Center Software Solution
Cloud-Based Contact Center Software Solution
Manage your customer interaction for your business with KrispCall’s contact center software solution. Take advantage of unparalleled efficiency and effectiveness in the customer using a centralized system hosted in the cloud.
Get Virtual Numbers for Your Contact Center Business
Trusted and loved by 4500+ companies worldwide
How to Set Up Contact Center Software?
KrispCall allows you to set up your cloud contact center software in a matter of minutes. Follow the steps and start a contact center.
- Create an KrispCall Account and log in to the dashboard.
- Purchase virtual numbers from the desired country
- Invite agents, assign numbers, integrate with CRMs
- Start making and receiving calls immediately.
Expand Your Office Worldwide
with Virtual Office Phone Numbers
Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number.
Contact Center Software Features you need
Unlock awesome features in your custom local phone number to upgrade your business communication.
Integrate with Your Favorite Business Tools & CRM Apps
The best app ecosystem for your business phone system. KrispCall integrates with all of your tools and workspaces.
What is Contact Center Software?
How does contact center software work?
15 Best Contact Call SoftwareProviders in 2024
You can choose from an extensive range of virtual phone numbers at KrispCall. With more than 100+ countries to choose from, you can buy vanity, toll-free, and local numbers, and international numbers. Get the phone numbers that best suit your business best. Also, You can choose from a set of custom numbers in the starting and ending points of the number such as +1XXXXXXXX999, 888XXXXXXX.
1. KrispCall
KrispCall provides one of the best contact center software solutions to help businesses manage customer relationships and provide personalized support experiences. With its advanced features and commitment to customer satisfaction, KrispCall sets itself higher than its competitors.
You can choose KrispCall as your cloud contact center software solution to experience the benefits and upgrade customer relationships. It is one of the reliable providers as it provides services to more than 2000 companies in over 100 countries.
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2. Zendesk
Zendesk is another popular customer service software alternative with a comprehensive suite of features, a ticketing system, and CRM features like Slack and Google Analytics, with a proven track record of customer satisfaction.
Zendesk provides advanced automation to enhance productivity. It offers integrations with popular platforms to make communications with customers more efficient. Zendesk is trusted and used by many companies to improve their customer connections.
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3. Talkdesk
You can go for Talkdesk as your alternative partner for the contact center software solution. It enables companies to easily build customized communication workflows. It also has a powerful Suite Platform feature set, which includes intelligent routing capabilities.
Talkdesk has a proven track record of modernizing customer services for various enterprises. With Talkdesk, you can unleash the power of every department, such as IT, Support, and Finance, in your organization.
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4. Ameyo
Ameyo comes with an omnichannel engagement suite that allows organizations to create seamless conversations across multiple channels. It manages your communications through voice calls, webchat, SMS, etc.
Ameyo has advanced automation functionality that also helps reduce manual effort while improving operational efficiency. You can increase sales, service, and collections with Ameyo’s customer engagement solution.
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5. Genesys Cloud CX
Genesys Cloud CX is a unified communications tool designed specifically for small businesses offering all essential features needed for customers. From IVR systems to automated diallers to agent desktops, it offers all essential functions within one package that is easy to use and powerful.
You can use Genesys Cloud CX to develop your customer relationship and satisfaction with advanced security. It also helps to improve employee retention and increase revenue for your business.
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6. Bigin
Bigin is another option you can go for a cloud contact center that allows users access to real-time data insights into their customer’s behavior patterns. You can use the insights to develop strategies accordingly, thus increasing sales opportunities significantly.
Bigin may not have an advanced contact center solution, but it has a user-friendly interface, ease of use, and high customer management capabilities. It provides lightweight CRM suitable for small businesses to manage sales and support in a call center environment.
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7. NICE CXone
NICE CXone is can a substitute for end-to-end Contact Centre Solutions integrating several functionalities into one application. Your business can automate processes while providing superior quality interactions with every caller ensuring maximum satisfaction levels are achieved.
NICE CXone delivers exceptional features that help you to manage exceptional customer service, also helping to manage automation and call management.
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8. Gladly
Gladly offers you an omnichannel CRM solution that offers everything from integrated chatbots to sophisticated analytics engines to multi-layered security protocols. It helps you to create truly personalized experiences for each user whilst keeping sensitive data secure at all times.
Gladly also provides free CX tools that help you to collect customers’ feedback so that you can optimize your sales, boost revenue and improve strategies.
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9. AirCall
AirCall is another standby option for VOIP systems with robust telephony APIs giving users control over how they communicate with customers internally and externally. It provides advanced communication services for all-sized businesses.
You can easily set up contact center software with AirCall in a matter of minutes. You can also easily connect it with your tools to connect with your customers and store and analyze their data.
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10. Salesforce Service Cloud
Salesforce Service Cloud is a platform that provides users with an all-in-one solution. It has AI automation tools as well as analytics capabilities designed specifically for contact centers.
It also offers comprehensive reporting features and integrates seamlessly with other applications such as Salesforce CRM or Microsoft Dynamics 365 platforms.
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11. UJET
UJET is another cloud-based contact center software solution you can use to manage your customer service and experience. With UJET, you can seamlessly integrate with various platforms such as Google Cloud, HubSpot, Oracle, Calabrio, and more.
UJET provides a full package of contact center solutions with top-notch features and communications. You can leverage the power of customer satisfaction and optimize the services to reach new heights of customer service for your business.
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12. CloudTalk
CloudTalk is another fine option for cloud base phone system software you can use for your business. You can use its contact center software to impress your customers and gain their trust.
With CloudTalk, you’ll get virtual phone service and its advanced integration features to manage your customer relationships. You can connect easily, faster, and seamlessly from anywhere with your customers and prospects.
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13. Amazon Connect
Another contact center alternative we have on the list is Amazon Connect for omnichannel cloud contact centers. With Amazon Connect, your agents can easily set up calls with your customers from anywhere.
You can also personalize experiences for each customer through omnichannel communication. Also, you can integrate it with other platforms, such as Salesforce and AWS(Amazon Web Service), to provide the best experience to your customers.
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14. Webex Contact Center
Webex Contact Center is another cloud contact center software that helps your organization deliver excellent customer experiences and develop solutions. Its unique features, such as call analytics, AI-powered insights, and an easy user interface, help to enhance your business.
You can rely on the Webex Contact Center for your integration for better relationships with customers. It has various integration options to connect with your customers at an affordable pricing point.
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15. Convoso
Last but not least, we have Convoso, an easy-to-use, comprehensive platform for managing customer interactions. With Convoso, you can easily set up and manage your contact center from anywhere in the world.
It also allows users to customize their workflows according to individual needs and preferences to get the most out of their system. Using Convoso, businesses of all sizes can effectively manage customer communication channels without breaking the bank or sacrificing quality control standards, thanks to its powerful yet simple interface.
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How to Choose the Best Contact Center Software?
Best Contact Center Software For Your Business
Engage actively with customers Integrating our system with CRM platforms.
Frequently Asked Questions
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Contact center software has a robust set of features for providing the best customer support. Some of the contact center features are Interactive Voice Response(IVR), Automatic Call Distribution(ACD), Intelligent call routing, CRM integration, Voicemail, Call Analytics, Call recording, Sales automation, Sales dialer, and more.
Cloud-based contact center software requires an internet connection and is connected to a remote server via the cloud. It is remotely accessible, scalable, and customization depending on the requirements. The price of cloud-based contact center software is way lower than traditional contact centers. One of its main capabilities is its omnichannel solution for seamless connection across communication channels.
There are many industries that use Contact center software:
- 1. Healthcare
- Education
- Travel
- Hospitality
The pricing of contact center software varies depending on the requirements of the business. Generally, the basic plan starts at USD 15 per month.
KrispCall’s contact center software is an ideal option for mid-sized businesses. It consists of advanced features and features that enhance the quality of customer support. It provides an omnichannel solution with seamless connections across communication channels.
You need to keep a few things in mind while choosing contact center software for a small business. Some of them are:
- Necessary features included
- Omnichannel capabilities
- Third-party app integrations
- Affordable pricing plans
- Build-in automation
Many virtual contact center software provides the best features and services for small businesses. Among them, KrispCall is one of the best, with an affordable pricing plan, advanced features, flexibility, and scalability.