KrispCall vs NICE inContact
KrispCall Vs NICE inContact
Comparing features and pricing of NICE inContact with KrispCall.
Why is KrispCall the Best NICE inContact Alternative?
Your search for the ultimate Nice InContact alternative concludes with KrispCall. Experience an enhanced VoIP journey with KrispCall, boasting a user-friendly interface, advanced features, and an affordable price.
Make the right choice for your business by comparing Nice InContact with KrispCall.
About NICE inContact
NICE inContact is a cloud-based customer experience platform that offers omnichannel routing, workforce engagement, and automation features. It has expertise in knowledge management, which ensures that customers get the information, answers, and support they need wherever they are on their journey. NICE inContact has been in operation for several years and has received positive reviews for its ease of use and integration with other systems.
It also offers AI-powered knowledge management through its inContact Expert platform, which delivers fast and accurate answers for better customer experiences.
KrispCall: Get Everything NICE inContact Has and More.
Upgrade your call center with KrispCall, the comprehensive alternative to NICE inContact. KrispCall offers affordability, global reach, and the best range of unique features for the cloud call center that set it apart, making it a compelling choice for businesses seeking a more advanced and cost-effective call center solution.
Set up KrispCall to gain a more feature-rich calling experience at a lower price than NICE inContact.
KrispCall Prices & Plans
Experience exceptional value with KrispCall’s prices and plans. Our pricing options provide unmatched affordability, beginning at only $15 per user per month. With Essential, Standard, and Enterprise plans, KrispCall offers a more comprehensive set of features compared to NICE inContact. To learn more, take a look at our pricing choices.
Essential
$ 15
Per user per month
Calling & SMS charges applicable
Recommended for Small Businesses, Startups & Freelancers
Standard
$ 40
Per user per month
Calling & SMS charges applicable
Recommended for Mid-size Businesses & Call Centers
Enterprise
Custom
Pricing
Calling SMS charges applicable
Custom solution for teams with varying needs. Upgrading to Enterprise plan
Essential
$ 12
Per user per month
Calling & SMS charges applicable
Recommended for Small Businesses, Startups & Freelancers
Standard
$ 32
Per user per month
Calling & SMS charges applicable
Recommended for Mid-size Businesses & Call Centers
Enterprise
Custom
Pricing
Calling & SMS charges applicable
Custom solution for teams with varying needs. Upgrading to Enterprise plan
Why NICE inContact Customers Move to KrispCall?
Feature-rich Cloud Phone At an Affordable Price
Cost-Effective Solution
KrispCall offers affordable customer service prices (starting at $15/month) that are comparable to NICE inContact (starting at $71/month). It can be very beneficial to businesses seeking to reduce their communication costs.
Advanced Telephony Features
KrispCall offers many more features than NICE inContact, including message/contact pins, integration, mobile applications, Interactive Voice Response (IVR), Unified Callbox, and more. These features enable businesses to manage customer interaction more efficiently.
Wide Compatibility
KrispCall offers wider compatibility than NICE inContact, which is only available on the web. KrispCall allows users to access the contact center not just from the web but also via web apps, Android, and iOS devices. Through this extensive compatibility, users can seamlessly interact with the platform across a variety of devices, improving their overall productivity and experience.
Advanced Features To Amp Up Your Business Phone
Unified Callbox
KrispCall has a unified callbox feature that allows users to manage calls, messages, notes, voicemails, and contacts from a single window. It helps businesses and their team members to handle communications form a single interface, enabling efficient call management and improving productivity.
Shared Numbers
Team members can share a single phone number with KrispCall’s Shared Numbers feature for smooth and cost-effective communication. It is useful for remote and hybrid work setups since it allows seamless communication across time zones and locations. Through KrispCall’s dashboard, users can set up workspaces, add members, and share phone numbers.
Advanced Calling Features
KrispCall offers features such as call recording, call transfer to mobile devices, interactive voice response (IVR), intelligent call routing, Automatic Call Distribution, customized greetings, and more. Communication capabilities are enhanced by these features, leading to more efficient and effective customer interactions.
The Best Cloud Call Center Software For Your Business
Virtual Phone Numbers From 100+ Countries
KrispCall provides virtual phone numbers along with call center software. With KrispCall, businesses can choose from a variety of virtual phone numbers from over 100 countries and operate in multiple regions or have a global customer base, as it allows them to provide local phone numbers to their customers, improving customer experience and engagement.
Integration with Business Tools
KrispCall integrates effortlessly with CRM tools such as HubSpot, Zapier, and Pipedrive, enabling call center managers to handle customer interactions more efficiently. This integration allows agents to automate certain tasks, such as updating customer records and sending follow-up emails, allowing agents to focus on building customer relationships.
Tag & Pin your Calls & Contacts
KrispCall offers the option of tagging and pins in order to customize the call center experience and improve call management. Pins can be used to track specific details of specific calls, while tags can be used to categorize calls. Agents can identify and manage customer inquiries more quickly with both of these features, which streamline the overall call process and enhance customer satisfaction.
Why do businesses choose KrispCall over NICE inContact?
Businesses prefer KrispCall over NICE inContact for its comprehensive features and affordability. With a unified callbox, international numbers in 100+ countries, and unlimited call recording/storage, it’s perfect for seamless telephony communication.
KrispCall’s compatibility across the web, Android, and iOS makes it a top choice for businesses looking for comprehensive communication solutions.
KrispCall Vs. NICE inContact
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Frequently Asked Questions
Didn’t find the Answer you were looking for?
Visit our Help Center or Contact Support
The best alternative for NICE inContact is KrispCall. You can use KrispCall to access all NICE inContact features, as well as Hubspot, Pipedrive, and Zapier integrations. You can also utilize Call Notes, Call/Contact Tagging, Mobile Applications, Do Not Disturb (DND) for clients, Phone Trees (IVR), Open and Closed Conversations, Member Member Communication, Unified Callbox, Custom Caller ID, and more with a wider choice of international numbers.
KrispCall is the best NICE inContact alternative for small businesses because KrispCall offers a wide range of services that NICE inContact lacks, such as Call masking, Unified Callbox, DND for Clients, Call/Contact Tagging, Hubspot, Pipedrive, and Zapier Integration. Also, NICE inContact charges high prices to scale the business, and it can be a cost issue if a small business wants to scale in the future.
KrispCall offers a cheaper virtual cloud phone service starting price compared to NICE inContact. KrispCall’s starting price is $15 per user/month, while NICE inContact’s starting price is $71 per user/month. KrispCall appears to be the more economical option if you want an affordable VoIP solution with advanced features.
You must send a signed copy of the Letter of Authorization for the porting of numbers from NICE inContact to KrispCall. Please provide your carrier and SID information. The KrispCall support team will make the switch for you as quickly as possible.
Definitely! NICE inContact users can keep their existing business numbers when switching to KrispCall. With KrispCall, you can easily port your existing numbers. As a further precaution, KrispCall provides you with a temporary VoIP number during the porting process.
KrispCall is the best choice for remote workers due to its advanced features, budget-friendly approach, wide availability, and flexibility
KrispCall is a better option for call centers than NICE inContact due to its advanced features, affordability, and user-friendly interface. KrispCall offers a unified call box, shared number, VoIP/WiFi calling, in-app call analytics, smart IVR, DND mode for agents, call forwarding, call masking, call/contact tagging, and more. It also integrates with tools like CRM, Help Desk, and E-commerce, making communication better and improving customer service. KrispCall’s pricing starts at $15 per user per month, which is more affordable than NICE inContact’s starting price of $71 per user per month. Additionally, KrispCall offers 24/7 human support, making it easier for businesses to manage their contact center.
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